Sleepy's Deploys Descartes for Home Delivery
08 Enero 2015 - 5:45AM
Transforms Customer Service with Delivery
Appointment Booking and Mobile Solutions
Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader
in uniting logistics-intensive businesses in commerce, announced
that Sleepy's, the largest privately-owned specialty mattress
retailer in America, has transformed customer service by offering a
highly-differentiated buying and delivery experience using
Descartes' advanced home delivery appointment booking and mobile
solutions.
"The code we live by at Sleepy's is to offer our customers the
best price, most convenient delivery, and most reliable service so
that 100% of customers are satisfied 100% of the time," said Donald
Rowley, Executive and CIO at Sleepy's. "Descartes' superior
technology platform for home delivery helps us deliver on this
promise every day. A huge differentiator for us is the ability to
collaborate with our independent delivery agents to support the
entire customer buying and delivery lifecycle with Descartes' route
planning, execution and mobile solutions integrated to our customer
relationship management (CRM) system."
With advanced continuous delivery appointment and route
optimization capabilities, Descartes' home delivery solution
enables Sleepy's to offer more delivery and value-added service
options at the point of order including next day delivery, set-up
and removal. The solution's enterprise-class, web-based
architecture connects and synchronizes internal and external
parties involved in the delivery process. In combination with
Descartes' Airclic Perform advanced mobile solution for GPS-enabled
mobile tracking and electronic proof of delivery (ePoD), Sleepy's
can rely on independent delivery agents to deliver orders while
eliminating manual paper-based processes and reducing overall
distribution costs.
"This is a key example of how our customers can transform
customer service and achieve significant value by augmenting the
delivery appointment booking and route planning and execution
solutions they use from Descartes with comprehensive mobile
capabilities," said Ken Wood, Executive Vice President of Product
Management at Descartes. "We're really pleased to support Sleepy's
in providing a differentiated buying and delivery experience that
serves as a foundation for increased sales and higher customer
loyalty."
About Sleepy's
Sleepy's®, The Mattress Professionals® is a privately-owned
fourth-generation company with over 1,000 retail locations in
seventeen states, spanning from Maine to South Carolina and
Illinois and available nationally through www.sleepys.com. Sleepy's
has 7 state-of-the-art distribution centers located throughout the
country and delivers an average of over 3,000 mattresses every
day.
About Descartes
Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in
providing on-demand, software-as-a-service solutions focused on
improving the productivity, performance and security of
logistics-intensive businesses. Descartes has over 200,000
connected parties using its cloud-based services. Customers use our
modular, software-as-a-service solutions to route, schedule, track
and measure delivery resources; plan, allocate and execute
shipments; rate, audit and pay transportation invoices; access
global trade data; file customs and security documents for imports
and exports; and complete numerous other logistics processes by
participating in the world's largest, collaborative multimodal
logistics community. Our headquarters are in Waterloo, Ontario,
Canada and we have offices and partners around the world. Learn
more at www.descartes.com.
This release contains forward-looking information within the
meaning of applicable securities laws ("forward-looking
statements") that relate to Descartes' solution offering and
potential benefits derived therefrom; and other matters. Such
forward-looking statements involve known and unknown risks,
uncertainties, assumptions and other factors that may cause the
actual results, performance or achievements to differ materially
from the anticipated results, performance or achievements or
developments expressed or implied by such forward-looking
statements. Such factors include, but are not limited to, the
factors and assumptions discussed in the section entitled, "Certain
Factors That May Affect Future Results" in documents filed with the
Securities and Exchange Commission, the Ontario Securities
Commission and other securities commissions across Canada including
Descartes most recently filed management's discussion and analysis.
If any such risks actually occur, they could materially adversely
affect our business, financial condition or results of operations.
In that case, the trading price of our common shares could decline,
perhaps materially. Readers are cautioned not to place undue
reliance upon any such forward-looking statements, which speak only
as of the date made. Forward-looking statements are provided for
the purpose of providing information about management's current
expectations and plans relating to the future. Readers are
cautioned that such information may not be appropriate for other
purposes. We do not undertake or accept any obligation or
undertaking to release publicly any updates or revisions to any
forward-looking statements to reflect any change in our
expectations or any change in events, conditions or circumstances
on which any such statement is based, except as required by
law.
CONTACT: Global Media Contact
Mavi Silveira
Tel: +1(800) 419-8495 ext. 202416
msilveira@descartes.com
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