ServiceNow will double-down on commitment to UK
with investments in expanded office space, significant employee
growth and AI skills programmes
Plans to put AI to work for people in the UK
with domain specific LLMs in UK data centres and AI reskilling
programmes for British workers
ServiceNow (NYSE: NOW), the AI platform for business
transformation, today confirmed its commitment to the UK market,
with plans to invest $1.5bn (£1.15bn) into its UK business over the
next five years. The company plans to expand with new office space,
as ServiceNow significantly grows its employee base beyond its
current headcount of 1,000 employees. In addition, ServiceNow will
invest in the future of AI in the UK by expanding its London and
Newport data centres with Nvidia GPUs for local processing of LLM
data and offering new skills programmes to reach 240,000 UK
learners. The announcement was made as part of today’s
International Investment Summit, as Prime Minister, Keir Starmer,
brings together 300 industry leaders to catalyse investment in the
UK.
ServiceNow’s AI platform connects people, processes, data, and
devices to increase productivity and maximise business outcomes.
Last month, the company launched its Xanadu platform release with
more than 350 new AI innovations. Today, 85% of the Fortune 500 and
more than half of the FTSE100 rely on ServiceNow to reduce the
complexity across their business and power their productivity. In
the UK, ServiceNow works with leading organisations including BT
Group, Aston Martin Aramco Formula One(R) Team, and hundreds of
public sector bodies, including NHS and the Department for Work and
Pensions.
Rachel Reeves, Chancellor of the Exchequer said: “This
investment is a huge vote of confidence in the UK’s tech and AI
sector, and is exactly the kind we want to see as we grow the
economy.
“That’s what the International Investment Summit is all about
too. Showing global investors and business that Britain is open for
business.”
ServiceNow Chairman and CEO Bill McDermott said: “The
United Kingdom is embracing technology transformation at scale. In
this new age of AI, the country continues to be a global leader in
driving innovation for the benefit of all its communities.
“Our investment accelerates the UK’s push to put AI to work,
empowering people, enriching experiences, and strengthening
societal bonds. Together, ServiceNow and our customers across the
UK are delivering a future where technology benefits everyone.”
Leading the UK’s AI revolution
ServiceNow’s recent AI Maturity Index, developed in partnership
with Oxford Economics, found that 85% of UK businesses plan to
increase investment in AI in the next year. As the demand for AI
solutions continues to grow, ServiceNow plans to bring Nvidia GPUs
to its UK data centres, based in London and Newport, to support UK
processing of data on its LLMs. Today’s commitment also supports
increased computing capacity in ServiceNow’s UK data centres,
powering domain specific LLMs for UK customers and governments.
Hena Jalil, MD, Business Digital, BT Group said: “AI will
enable our teams to provide our customers with better products and
services, faster. So, we warmly welcome this AI investment from
ServiceNow into the UK which also underscores the UK's position as
an attractive destination for innovation.”
As the AI revolution impacts the way we work, ServiceNow is
engaged in upskilling talent to meet the needs of the future
workplace. Through its new global initiative, ServiceNow
University, ServiceNow has committed to reaching 240,000 UK
learners by 2027, helping them to unlock the value of the Now
Platform and put AI to work for career growth. Through current
partnerships with Northeastern University and local partners such
as Randstad, QA and Sparta Global, there are currently nearly
30,000 UK learners engaged in ServiceNow skills learning,
supporting them in reaching new career opportunities with
ServiceNow’s vibrant ecosystem.
Scaling success with an award-winning culture
ServiceNow’s rapid growth in the UK extends to its employee
base, which has more than doubled in size over the past five years
to surpass 1,000 employees. ServiceNow will continue to expand its
headcount across all roles to support AI innovation and adoption in
the region.
Damian Stirrett, Group Vice President and General Manager, UK
and Ireland, ServiceNow said: “The extent of ServiceNow’s
growth in the UK speaks to the demand for solutions that can
simplify the world of work for any employee, in any role, in any
industry. The speed of change and innovation is continuing to
accelerate. For British businesses, we need to leverage the
opportunity of AI to keep pace and close the productivity gap. With
this investment to grow our team, our offices and our ecosystem, we
are excited to play an active role in the country’s path to
prosperity.”
To meet the needs of its growing team, ServiceNow plans to
invest in expanded office space in the UK. The company currently
has offices in Staines and Central London, and its award-winning
culture remains front and centre. ServiceNow is proud to have been
awarded first place in UK Great Places to Work 2024. It has also
been recognised for its efforts in diversity, inclusion and
belonging by WorkingMums and, most recently, named a Best Place to
Work for Disability Inclusion in the UK.
Championing purpose-led impact
Fulfilling its purpose to make the world work better for
everyone, ServiceNow has also been an active contributor to local
charitable and sustainability projects. This includes supporting
Plan International’s work to help children impacted by natural
disasters, a grant and peat moss restoration project with the
National Trust UK, and working to reduce fashion waste with
ChangeX. With nearly $1million in cash grants awarded in the UK to
date, ServiceNow will donate a further $1.5million in grants to
local non-profit organisations over the next five years.
Use of forward-looking statements
This release contains “forward-looking statements” about the
expectations, beliefs, plans, and intentions relating to
ServiceNow’s planned expansion and investment in the United
Kingdom. Forward-looking statements are subject to known and
unknown risks and uncertainties and are based on potentially
inaccurate assumptions that could cause actual results to differ
materially from those expected or implied by the forward-looking
statements. If any such risks or uncertainties materialize or if
any of the assumptions prove incorrect, our results could differ
materially from the results expressed or implied by the
forward-looking statements we make. We undertake no obligation, and
do not intend, to update the forward-looking statements. Factors
that may cause actual results to differ materially from those in
any forward-looking statements include unanticipated increased
expenses or potentially reduced investment figures; impacts on
anticipated sales or investment opportunities and/or challenges in
establishing suitable digital skills frameworks.
Further information on factors that could affect our financial
and other results is included in the filings we make with the
Securities and Exchange Commission from time to time.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20241014473369/en/
Media contact Maria Di Martino Director UK&I
Corporate Communications press@servicenow.com
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