Proactive problem detection, and faster
troubleshooting and resolution, protect return on
investment for premium Microsoft services including Copilot, Teams
Phone and Teams
Meeting Room.
OTTAWA,
ON, June 26, 2024 /CNW/ - Martello
Technologies Group Inc., ("Martello" or the "Company") (TSXV:
MTLO), a provider of user experience management solutions
purpose-built for Microsoft Teams, today announced it is the first
to launch user experience management for Copilot for Microsoft
365. Several additional capabilities were also introduced for
Martello's Vantage DX offering, that help enterprises safeguard
return on investment in premium Microsoft services including Teams
Phone and Teams Meeting Room.
Almost 60% of the Fortune 500 are using Copilot for Microsoft
365 and there are now 20 million Teams Phone users, and 1 million
Teams Rooms, making it clear that enterprises are doubling down on
premium Microsoft services. Most enterprises have either deployed
or are considering deploying Copilot as part of their AI strategy
and are trying to figure out how to drive adoption and value for
this costly service. Other premium services like Teams Phone
and Teams Meeting Rooms are complex to implement and manage, and
many enterprises are struggling to ensure they are performing as
expected, and that costs are not spiraling out of control.
Gregg Michalski, the Enterprise
Service Delivery Manager - End User Computing, for Wisconsin-based Nicolet National Bank, shares that "Prior to
deploying Vantage DX we were in "react mode", and slow to
troubleshoot and resolve issues, which were cropping up often,
especially after we deployed Teams Phone. With 1,000 employees
across 64 locations, internal collaboration and customer phone
calls are critical. When issues arose, it hurt user
productivity, customer satisfaction and the return Nicolet Bank was getting on our Teams
investment. Now, Vantage DX alerts us of high impact problems, and
it proactively monitors for issues using synthetic robot testing of
standard user behaviors, which lets us find and fix problems, often
before users ever notice. We've also gained end-to-end
visibility with network path tracing across the local and ISP
networks including the PSTN for Teams Phone. This data is
correlated with Microsoft Call Quality Dashboard and System Center
data in a single console to find the root-cause of poor user
experience in a fraction of the time, compared to when we were
using only Microsoft Tools. This translates into more efficient and
proactive IT operations and an optimized user experience."
Randah McKinnie, VP Product,
Martello said "Martello continues to be at the forefront of the
user experience management market, as the first solution launched
to support Microsoft Copilot. The introduction of experience
management for Copilot, along with new experience management
capabilities for high growth, high investment services like Teams
Phone and Teams Rooms, demonstrates our commitment to supporting
customers as they adopt modern technologies to drive better
collaboration and productivity across their hybrid workforce.
New Vantage DX capabilities introduced to improve user
experience and streamline IT operations include:
- Copilot: user experience management including
performance monitoring, alerting, and network path tracing, will
ensure that your users' experience isn't negatively impacted by
performance problems, which could stifle Copilot adoption. Learn
More.
- Teams Phone: complement existing Teams Phone
experience management capabilities such as visibility of the SBC
and PSTN, with the introduction of license optimization for
Teams phone, to ensure only users whose roles will benefit from
Teams Phone are licensed, which controls licensing and SBC trunking
costs. Learn More.
- Teams Meeting Room: delivers network path tracing and
proactive monitoring which is correlated with Microsoft's call
quality and Teams Pro dashboard, all in a single console, without
the need to move amongst Microsoft Call Quality and Teams Pro
dashboards, speeding issue resolution. Learn More
About Martello Technologies Group
Martello (TSXV: MTLO) is a technology company that provides user
experience management solutions purpose-built for Microsoft Teams.
The Company's Vantage DX solution enables IT teams to deliver a
frictionless Microsoft Teams experience to their users. With
Vantage DX, IT can move from reactive to proactive by detecting
potential performance issues before they impact users, and speeding
resolution time from days to minutes. This leads to increased
productivity, realizes efficiencies, and allows businesses to
harness the full value of Microsoft Teams. Martello is a public
company headquartered in Ottawa,
Canada with employees in Europe, North
America and the Asia
Pacific region. Learn more at
http://www.martellotech.com
Neither the TSXV nor its Regulation Services Provider (as
that term is defined in the policies of the TSXV) accepts
responsibility for the adequacy or accuracy of this news
release.
This press release does not constitute an offer of the
securities of the Company for sale in the
United States. The securities of the Company have not been
registered under the United States Securities Act of 1933, (the
"1933 Act") as amended, and may not be offered or sold within
the United States absent
registration or an exemption from registration under the 1933
Act.
This press release shall not constitute an offer to sell or
the solicitation of an offer to buy nor shall there be any sale of
the securities in any state in which such offer, solicitation or
sale would be unlawful.
SOURCE Martello Technologies Group Inc.