NASHUA,
N.H., Aug. 5, 2024 /PRNewswire/ -- Dresner
Advisory Services today named its 2024 Industry Excellence Awards
winners, acknowledging vendors who achieved leadership in the
company's 2024 Wisdom of Crowds® Analytical Data
Infrastructure (ADI), Business Intelligence (BI), or Enterprise
Performance Management (EPM) Market Studies.
The studies are based on data collected from end users and
provide a broad assessment of current usage, key drivers,
technology priorities, and intentions. They include performance
ratings of relevant vendors based on the Dresner Advisory trademark
33-measure system.
The winners have achieved leadership status in two
industry-rating models. The Customer Experience model considers the
real-world experience of customers as they work with a vendor's
technology solution on a daily basis, plotting various customer
touch points against sentiment surrounding product and technology.
The Vendor Credibility Model considers a vendor's relationship with
customers, plotting perceived value for price paid against a
calculated "confidence" score.
"Our flagship studies draw upon more than 15 years of data
covering numerous aspects of user behaviors and intentions," said
Howard Dresner, founder and chief
research officer at Dresner Advisory Services. "Vendor ratings are
driven completely by customer input, weighing users' firsthand
experience with their vendors. We congratulate the Industry
Excellence winners on receiving this high recognition from their
customers this year."
The 2024 Industry Excellence Awards go to 14 vendors across six
categories:
Overall Leaders
Overall Leader awards recognize
vendors who demonstrate excellence across all categories of
measurement: product/technology, sales and service, value, and
confidence.
Overall Leaders for BI: Alteryx, Domo, insightsoftware, Qrvey,
and Zoho.
Overall Leaders for EPM: Pigment, Planful, Prophix, Vena
Solutions, and Wolters Kluwer (CCH
Tagetik).
Customer Experience and Technology Leaders
Customer
Experience Leaders are vendors who demonstrate high levels of sales
and service and product/technology. Technology Leaders are vendors
with strong product offerings.
Amazon (AWS) is a Technology Leader for ADI.
ibi (Cloud Software Group) is a Customer Experience Leader for
BI.
Unit4 is a Customer Experience Leader for EPM.
Technology Leaders for BI: Amazon and Tableau (Salesforce).
insightsoftware is a Technology Leader for EPM.
Credibility, Trust, and Value Leaders
Credibility
Leaders are vendors whose customers reflect a high level of
confidence and sense of value for price paid. Trust Leaders are
vendors whose customers reported a solid perceived confidence.
Value Leaders are vendors with strong value scores.
Tableau is a Credibility Leader for BI.
Amazon is a Value Leader for BI.
insightsoftware is a Credibility Leader for EPM.
ibi is a Trust Leader for BI.
Unit4 is a Trust Leader for EPM.
Best in Class
The Market Studies use 33 measures to
rate vendor performance. A "best in class" designation highlights
vendors that exceed all others for a particular measure. Vendors
who are best in class for one or more measures include:
BI: Alteryx, Domo, ibi, and Qrvey.
EPM: Pigment, Planful, Prophix, Vena Solutions, and Wolters
Kluwer CCH Tagetik.
Value/Total Cost of Ownership (TCO)
New in 2024, vendors are ranked in a Value / TCO Model which
represents user opinions related to the perceived value for price
paid and TCO.
Vendors with a perceived high value and low TCO are:
ADI: Amazon.
BI: Alteryx, Domo, ibi, insightsoftware, and Zoho.
EPM: insightsoftware, Pigment, Planful, Prophix, Unit4, Vena
Solutions, and Wolters Kluwer (CCH
Tagetik).
About Dresner Advisory Services
Dresner Advisory
Services was formed by Howard
Dresner, an independent analyst, author, lecturer, and
business adviser. Dresner Advisory Services, LLC focuses on
creating and sharing thought leadership for Business Intelligence
(BI), Analytical Data Infrastructure, Performance Management, and
related areas.
Press contact:
Danielle Guinebertiere
Dresner Advisory Services
381313@email4pr.com
978 254 5587
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SOURCE Dresner Advisory Services