Conduent Implements Technologies to Help South Carolina EBT Cardholders Protect SNAP and Other Benefits from Fraud
11 Abril 2024 - 7:43AM
Business Wire
The technologies can help agencies and
beneficiaries nationwide prevent EBT fraud targeting nutrition
assistance and other cash-aid programs
Conduent Incorporated (Nasdaq: CNDT), a global technology-led
business solutions and services company, has implemented
technologies for the South Carolina Department of Social Services
(SCDSS) to help combat fraud and further enhance the security of
the state’s Electronic Benefits Transfer (EBT) program. In South
Carolina and other states, EBT fraud targeting the Supplemental
Nutrition Assistance Program (SNAP) and other cash benefits adds
costs to government agencies and causes challenges for the
recipients who depend on these benefits.
The fraud-reducing technologies are part of a suite of tools
Conduent offers that can assist agencies and beneficiaries
nationwide in protecting government aid for nutrition assistance,
unemployment insurance and other cash-aid programs.
“SNAP beneficiaries rely on benefits to help supplement their
monthly food budget to feed their families. When these benefits are
stolen from them through fraud, that can result in less food on a
family’s dinner table and hungry homes,” said Michael Leach, SCDSS
State Director. “Our agency is continually working with Conduent to
deploy new strategies and safeguards to prevent our clients from
becoming fraud victims.”
Last year, Conduent implemented an advanced interactive voice
response (IVR) system technology for South Carolina’s EBT customer
service center that automatically identifies suspicious phone call
patterns, such as an unusually high number of calls from a single
phone number. When threats are identified, the technology can
prevent access to EBT account information in real time.
South Carolina has also made an account protection feature
available to beneficiaries, allowing them to easily and quickly
lock and unlock their benefits card using Conduent’s ConnectEBT
mobile app and cardholder portal. This feature, which applies to
both in-state and out-of-state purchases, provides cardholders more
control and security in managing their accounts and helps prevent
perpetrators from gaining access to their benefits. Other states
including Iowa, Maryland, New York and Ohio have also implemented
this ConnectEBT feature.
In addition, for South Carolina, Conduent implemented the
ability for cardholders to receive and manage usage alerts for
identifying suspicious transaction activity on their EBT accounts.
This feature can help beneficiaries monitor, spot and report the
suspicious activity in real-time.
SCDSS says it will never send clients a text message about
locking a card and requiring a SNAP recipient to contact a 1-888
number and provide the client’s EBT card number to unlock the
benefits. To report suspicious activity or SNAP fraud, the public
is encouraged to make a report to the USDA Office of the Inspector
General at 1-800-424-9121 or online here.
“We’re proud and excited to bring these enhanced benefit
protection features to South Carolina as well as other states,”
said Wade Fairey, General Manager, Payments and Child Support
Solutions at Conduent. “We’re providing agencies with security
tools and technologies that help ensure states can most effectively
serve their EBT constituents. These features are designed to help
states curb unauthorized access to accounts and ensure that funds
go to the intended benefits recipients.”
About Conduent Conduent delivers digital business
solutions and services spanning the commercial, government and
transportation spectrum – creating valuable outcomes for its
clients and the millions of people who count on them. The Company
leverages cloud computing, artificial intelligence, machine
learning, automation and advanced analytics to deliver
mission-critical solutions. Through a dedicated global team of
approximately 59,000 associates, process expertise and advanced
technologies, Conduent’s solutions and services digitally transform
its clients’ operations to enhance customer experiences, improve
performance, increase efficiencies and reduce costs. Conduent adds
momentum to its clients’ missions in many ways including disbursing
approximately $100 billion in government payments annually,
enabling 2.3 billion customer service interactions annually,
empowering millions of employees through HR services every year and
processing nearly 13 million tolling transactions every day. Learn
more at www.conduent.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240411423203/en/
Media Contact: Neil Franz, Conduent, +1-240-687-0127,
neil.franz@conduent.com
Investor Relations Contact: Giles Goodburn, Conduent,
+1-203-216-3546, ir@conduent.com
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