WOONSOCKET, R.I., Aug. 5, 2024
/PRNewswire/ -- CVS Health® (NYSE: CVS) is
prioritizing the health and safety of its customers, patients,
members and colleagues as Hurricane Debby lands in Florida and travels through Georgia and the Carolinas this week. The
company is committed to providing communities with access to the
products and services they need amid the storm. It has implemented
measures across its business to ensure continuity of care:
- CVS Pharmacy is reaching out to its patients by text message,
email and phone to remind them to refill and pick up prescriptions.
Stores are also receiving additional supplies of emergency items
such as water, batteries and first aid products.
- CVS Caremark, the company's pharmacy benefit manager, is
enabling pharmacy claims for one-time emergency refills of a 10-day
supply of medication for plan members in impacted areas.
- CVS Specialty patients who are within the emergency area and
are taking specialty medications will be contacted to discuss
alternate delivery arrangements, if needed.
- Aetna's clinical response teams have expanded their engagement
with Medicare and Commercial members in potentially impacted areas
to ensure member safety and access to emergency services.
- Additionally, Aetna is liberalizing its Resources For Living
(RFL) services to ensure individuals and organizations have access
to care regardless of whether it is part of their existing
benefits. Liberalized services include in-the-moment mental health
phone support, a dedicated crisis support website and
community resource information. Individuals and organizations who
do not have RFL can call 1-833-327-AETNA, and those with RFL should
contact their designated RFL number.
- CVS Health is also contacting colleagues who are at risk from
the storm to check that they are safe and offer crisis support.
Information about community resources and emotional support
services is available through the company's employee assistance
program.
CVS Pharmacy stores comply with all local evacuation orders. If
there are mandatory closures, impacted stores will reopen as soon
as it is safe to do so. If a store is closed for more than one day,
the pharmacy's phone lines will be rerouted to a nearby open CVS
Pharmacy to help patients access their prescriptions. Patients with
a scheduled vaccination will be notified of any changes to their
appointment by email or text message.
CVS Health also recommends the following tips to ensure
prescription needs are met for those potentially impacted by
Hurricane Debby:
- Follow local evacuation orders. Get to a safe
location first and refill your medications at the nearest pharmacy.
This allows you to avoid potentially long lines at your local
pharmacy, and you won't need to needlessly delay your
evacuation.
- Take a waterproof bag with your current medication – even if
the bottle is empty. The information on the prescription
label will help pharmacy staff with refill requests. Heat, humidity
and sunlight can degrade the effectiveness of medicine, so try to
protect it from extreme weather conditions.
- Keep a written record of your current prescriptions on
hand. If you are taking several prescription drugs, it's an
especially good idea to keep a record of your current medications,
dosage and doctor's contact information.
CVS Health remains dedicated to supporting its local communities
and is in contact with disaster relief organizations to help
communities respond to and recover from the storm.
About CVS Health
CVS Health® is the leading health solutions
company, delivering care like no one else can. We reach more people
and improve the health of communities across America through our
local presence, digital channels and over 300,000 dedicated
colleagues — including more than 40,000 physicians, pharmacists,
nurses and nurse practitioners. Wherever and whenever people need
us, we help them with their health — whether that's managing
chronic diseases, staying compliant with their medications or
accessing affordable health and wellness services in the most
convenient ways. We help people navigate the health care system —
and their personal health care — by improving access, lowering
costs and being a trusted partner for every meaningful moment of
health. And we do it all with heart, each and every
day. Follow @CVSHealth on social media.
Media contact
Kara
Page
401-302-9353
Kara.Page@CVSHealth.com
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SOURCE CVS Health