Providing a space for co-innovation with UK
companies, employment, and upskilling opportunities for talent in
AI and new-age technologies
LONDON, Nov. 23, 2023 /PRNewswire/ -- Genpact (NYSE:
G), a global professional services firm focused on delivering
outcomes that transform businesses, today announced the opening of
the Genpact Artificial Intelligence (AI) Innovation Center in
London. The center is designed for
co-innovation with clients to help unlock business transformation
leveraging AI, beyond productivity, in areas such as supply chain
management, finance and accounting, customer care, sales and
commercial, and insurance underwriting. To support the work at the
center, Genpact is upskilling its 125,000-strong workforce and is
expected to create new employment opportunities in the UK.
Drawing on Genpact's deep domain and AI expertise, and
experience working with clients across several industries, the
center serves to bridge the challenges and opportunities AI brings
to businesses. Through case studies and proof of concepts, the
co-innovation hub accelerates client projects to a production
environment, providing step-by-step guidance and
encouraging enterprises to look beyond productivity
benefits when integrating the technology into their business. The
company is upskilling employees through its own online learning
platform, Genome, and expects to create up to 500 additional highly
skilled jobs in the UK during the next two to three years.
"The UK is firmly on track to being a Science & Technology
superpower, and the launch of Genpact's AI centre is testament to
our reputation as a centre for tech innovation and world-leading
talent and R&D capabilities." said Lord Dominic Johnson, Minister of State
in the Department for Business and Trade, UK. "Our
Global Investment Summit on the 27th November will showcase why we
are one of the best places in the world to invest in tech, and
Genpact is another shining example of the UK being chosen as the
best place to foster AI-led innovation."
The launch of the AI Innovation Center in the UK is expected to
be the first of several Genpact AI innovation centers across the
world and forms a key component of the company's $600M investment in AI over the next three years.
Genpact will assist clients in conceptualizing and defining use
cases that are designed to drive the highest value for their
businesses, drawing from best practices and industry-specific
expertise.
"As we continuously seek to improve the experience of our
customers at Santander, we are exploring how to become a
digital-first bank with a human touch, built on stronger
foundations, radically simpler processes and smarter solutions,"
said Jas Narang, Chief
Transformation Officer and Director of Financial Crime, Santander
UK. "Partnering with Genpact has helped us to accelerate
digital experiences for our key customer journeys and implement
smarter ways of working. We are looking at how AI can make further
improvements, to scale our business at pace."
To date, Genpact has more than 90 specific generative AI
solutions undergoing rigorous testing with clients or internal
teams. The company is shifting its focus from building proof of
concepts and pilots to implementing solutions in live production
environments, with 10 solutions either deployed or on the verge of
going live. The Genpact AI Innovation Center team will focus on
further accelerating speed to implementation.
"Artificial Intelligence is pushing businesses to rethink how
they work and our clients across all industries are actively
exploring how it can benefit them to solve business challenges,"
said Shibu Nambiar, Global
Business Leader, Hi-Tech, Genpact. "To help our clients
integrate AI effectively, we are focusing on outcomes beyond
productivity, workflows that augment employees' work, and
responsible generative AI frameworks. Experimentation is our status
quo."
For more information about Genpact's AI capabilities and
the AI Innovation Center, please visit:
https://www.genpact.com/lp/ai-innovation-centers
About Genpact
Genpact (NYSE: G) is a global professional services firm
delivering the outcomes that transform our clients' businesses and
shape their future. We're guided by our real-world experience
redesigning and running thousands of processes for hundreds of
global companies. Our clients – including many in the Global
Fortune 500 – partner with us for our unique ability to combine
deep industry and functional expertise, leading talent, and proven
methodologies to drive collaborative innovation that turns insights
into action and delivers outcomes at scale. We create lasting
competitive advantages for our clients and their customers, running
digitally enabled operations and applying our Data-Tech-AI services
to design, build, and transform their businesses. And we do it all
with purpose. From New York to
New Delhi and more than 30
countries in between, our 125,000+ team is passionate in its
relentless pursuit of a world that works better for people. Get to
know us at Genpact.com and
on LinkedIn, Twitter, YouTube,
and Facebook.
MEDIA CONTACTS:
Siya Belliappa
Genpact Media Relations – Global
+1 718-561-9843
siya.belliappa@genpact.com
Judith Schunke
Genpact Media Relations – EMEA
+447887661155
judith.schunke@genpact.com
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