Verizon Intelligent Call Back Capabilities Powered by Mindful by Medallia Now Available on CALNET
27 Marzo 2024 - 9:30AM
Verizon announced today that state agencies in California can now
procure Mindful by Medallia, a customer-led callback scheduling and
virtual queue solution, through Verizon’s suite of contact center
services, now listed as Voice Call Back (VCB) services in the
CALNET DNCS (CALNET NextGen) contract vehicle under Category 27.
Verizon partners with Mindful by Medallia to offer these callback
options to alleviate customers waiting on hold, free up
infrastructure, and increase customer satisfaction.
“At Verizon Business, our mission is to deliver cutting edge
technologies and innovations, helping to empower our public sector
partners to better serve their stakeholders and constituents,” said
Jay LaValley, senior director for Verizon Public Sector’s west
region. “Nobody likes to wait on hold, especially when they’re in
need of a critical service.”
“By eliminating unnecessary hold time and repeat calls, even the
most complex government call centers can unlock significant cost
savings,” said Lee Becker SVP and Executive Advisor at
Medallia.
Through the enhanced technologies and capabilities associated
with Verizon VCB services, like increased workforce efficiency,
improved customer experience and a reduced number of abandoned
calls, agencies utilizing Verizon’s service can better serve state
constituents through alleviating call center volume and reducing
hold times, saving valuable taxpayer dollars and boosting agency
efficiency.
For more information on Verizon’s public sector initiatives
across California, please visit our website.
Media contact: Geoffrey
Basyegeoffrey.basye@verizon.com(202) 748-1882
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