AI expert will advise on Zendesk industry-leading
AI offerings
SAN
FRANCISCO, Aug. 8, 2024 /PRNewswire/ -- Zendesk, the
company providing the most complete AI solution for CX on the
market, today announced Lila Tretikov has joined its Board of
Directors. Her appointment comes as the company delivers the
industry's most powerful AI Agents backed by 100 percent quality
assurance and workforce engagement management.
Tretikov currently serves as Partner and Head of AI Strategy at
NEA and was formerly Microsoft's Deputy Chief Technology Officer.
Her life's work is focused on bringing together interdisciplinary
and diverse teams to help solve the world's most challenging
problems and empower humanity through technology. Her career is
marked by an exceptional ability to identify and navigate
transformative technological shifts and market disruptions. With a
distinguished record of leadership on five international public
boards and more than 10 private boards across six countries, Lila
is adept in navigating diverse governance landscapes across the
globe. Her previous experience also includes founding and scaling
companies, operating a top-5 web and media property, a top-10 U.S.
retail bank, the largest global energy private-public partnership
and a first-tier venture capital firm.
"Zendesk AI is the only AI solution purpose-built for human
connection. With AI sitting at the core of our offering, we can
connect and orchestrate every part of the service experience,
building trust in this powerful technology without sacrificing
quality or security. Lila's expertise is critical and only going to
ensure we make the experience of using our AI products better for
our customers," said Tom Eggemeier,
CEO, Zendesk. "Lila is a strategic, customer-centric operator. Her
career working on some of the world's most challenging problems
makes her a critical advisor as we tackle the rapid growth of AI in
CX and deliver on our mission to power exceptional service for
every person on the planet."
"I am excited to join Zendesk at this time of immense
opportunity to help every company raise the bar on customer
experience and to bring their culture to every customer
interaction. Zendesk's focus on helping its customers leverage the
best of AI and stay ahead of its developments is inspiring," said
Tretikov. "Zendesk products are backed by the world's latest CX
dataset with 18 billion anonymized interactions, making it uniquely
capable of delivering exceptional experiences for its customers.
Its responsible approach to AI provides a solution customers can
trust. This unique combination of data, focus and deep CX expertise
sets businesses up to be successful with AI."
Tretikov's career spans over 20 years and includes work with AI,
renewable energy and CRM. She serves as an advisor on innovation to
the United Nations and as an independent director on the boards of
Volvo Cars, Xylem, Sophia Genetics. She joins the current board
members: Stephen Ensley, David
Erlong, Hisham Hasan, Hilarie Koplow-McAdams, Ryan Lanpher, Kelly
Grier and Tarim Wasim. She is a World Economic Forum Young
Global Leader and was named as a Forbes
World's 100 Most Powerful Women.
To learn more about Zendesk management and the company's board
of directors, please visit
https://www.zendesk.com/company/management-team/.
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SOURCE Zendesk, Inc.