The LivePerson Community empowers customers to
achieve
better business results through self-service, collaboration, and
co-innovation
NEW
YORK, Oct. 1, 2024 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), the enterprise leader in digital-first customer
conversations, today announced the launch of the LivePerson
Community, a new customer-driven destination that facilitates
connection and growth across its global customer base. The
community helps brands gain the maximum value from LivePerson's
industry-leading customer conversations platform and transform
their contact centers into digital-first hubs for customer
experience.
"Listening to customer feedback, we uncovered the need for a
dedicated space where they could learn from each other, brainstorm
and develop new use cases and product enhancements, and access
LivePerson resources and experts. The LivePerson Community is
exactly that — a hub for collaboration and innovation designed
entirely around the needs of our customers," said Kevin Meeks, Chief Customer Officer at
LivePerson. "Even more importantly, the Community helps our
customers drive their digital transformations forward together and
take an even greater role in shaping the future of digital-first
engagement."
The LivePerson Community will launch with a wealth of resources,
including product documentation, use cases, and industry
benchmarks. Customers will also have full access to LivePerson's
Conversational Growth Paths, the company's contact
center transformation blueprints for quick time-to-value and
long-term success.
"Even in its early days, the LivePerson Community has proven to
be an excellent resource. It provides straightforward access to
valuable articles on best practices, helping us refine our
strategies. Connecting with other customers to exchange insights
will be vital for the continued growth and development of our use
of LivePerson products," said Mark
Malizia, Customer Operations Strategist at the Project
Management Institute, one of the community's early adopters.
As the go-to destination for learning and co-innovation, new
resources will continually be added to the Community, including
forums to exchange best practices and share product feedback. The
company's existing Knowledge Center will ultimately be fully
incorporated into the LivePerson Community, while its Developer
Center will continue to be available for deeper, developer-focused
knowledge.
Key features of the LivePerson Community include:
- Self-Service Support: discussion forums and
comprehensive product documentation help customers get the most out
of LivePerson's platform.
- Learning and Growth: product roadmaps, best practices,
and strategic resources (including LivePerson's Conversational
Growth Paths and maturity models) help customers realize the ROI of
AI and automation in digital-first conversations.
- Co-Innovation: coming soon, vertical-focused user groups
and product enhancement voting will help customers actively shape
the future of LivePerson's platform.
This launch is expected to drive measurable business outcomes
for LivePerson's customers as they optimize their contact center
transformations and accelerate ROI with new use cases and
strategies. The LivePerson Community's self-service tools and
documentation also make the company's solutions more accessible to
mid-market and SMB customers.
"While most business leaders recognize the value of bringing
digital-first conversations and AI together, there's still
confusion about how to put it all into practice and achieve
meaningful outcomes," said John
Sabino, CEO of LivePerson. "The LivePerson Community
centralizes our nearly 30 years of experience helping the world's
top brands digitally transform — and will become the go-to
destination for maximizing the value of customer
conversations."
Join the LivePerson Community to explore the tools
available to help businesses innovate and grow.
About LivePerson
LivePerson (NASDAQ: LPSN) is the
enterprise leader in digital-first customer conversations. The
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and AI-powered solutions to accelerate contact center
transformation, supercharge agent productivity, and deliver more
personalized customer experiences. Fast Company named us the
#1 Most Innovative AI Company in the world. To talk with us or our
AI, please visit liveperson.com.
Media Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson