First Tennessee Bank Deploys Cicero XM(R)
26 Marzo 2013 - 7:30AM
Marketwired
Cicero Inc. (OTCBB: CICN), a provider of business performance
software for desktops and mobile devices, today announced that
First Tennessee Bank has deployed Cicero XM to deliver Smart
Desktops to their customer service representatives to improve
employee productivity and further enhance the customer experience.
Cicero XM was selected as an enterprise IT solution because it
allows the bank to plug existing applications and services into a
desktop service bus without modifying any of the data sources. This
enables the sharing of data across applications, allows for the
creation of cross-application workflow and business rules, and
feeds data to new composite views shaped toward the type of
interaction being handled. In addition, First Tennessee Bank is
deploying Cicero to:
- Integrate several in house and 3rd party applications
(deposits, credit cards, etc.) from disparate platforms
- Develop composite screens to provide a 360 degrees customer
view
- Deliver single sign on and stay signed on functionality
- Create workflows and automated processes for many manual
procedures
- Provide guidance for employees to assist in complex
transactions
- Capture business events and milestones for reporting
"Cicero XM's configuration and development environment, Cicero
XM Studio, has allowed us to integrate, automate, and present
information to our business users," stated Brian Ramsey, Call
Center Technology Manager of First Tennessee Bank. "Equally
important is the product's ability to abstract a variety of
existing data sources and quickly swap them out in the future
without redeveloping and reconfiguring everything."
"Cicero XM's technology will permit the bank to rapidly make
ongoing changes to their desktops without having to replace or
modify their current applications," stated Tony Castagno, Chief
Technology Officer at Cicero. "We are excited to see the results of
their rollout of Cicero XM in their contact centers and look
forward to working with them in future projects."
About First Tennessee The 4,500 employees
of First Horizon National Corp. provide financial services through
more than 170 First Tennessee Bank locations in and around
Tennessee and 19 FTN Financial Group offices in the U.S. and
abroad. First Tennessee has the leading combined market deposit
share in the counties where it does business and one of the highest
customer retention rates of any bank in the country. FTN Financial
is a capital markets industry leader in fixed income sales, trading
and strategies for institutional clients in the U.S. and abroad.
FHN has been recognized as one of the nation's best employers by
AARP and Working Mother magazines. More information is available at
www.fhnc.com.
About Cicero Inc. Cicero® provides
business performance software that enables companies to monitor and
improve their existing technologies to deliver smart, integrated,
and secure solutions at employees' desktops and mobile devices.
Using Cicero EDGE™, global customers are addressing the challenges
of security, compatibility, and usability by leveraging existing
applications and delivering integrated enterprise mobility at the
fraction of time and cost as other approaches. Others use Cicero
XM® to improve contact center and back office performance by
integrating, automating, and presenting information with smart
desktops. Cicero customers and partners also use Cicero Discovery™
to collect activity and application performance data and track
business objects across time and across multiple users as well as
to measure against defined business process workflows for analysis
and/or to feed third party applications. Learn more at
www.ciceroinc.com.
Cicero, Cicero XM, Cicero Discovery, Cicero EDGE, United
Desktop, and United Data Model are trademarks or registered
trademarks of Cicero Inc. and/or its affiliates. Other company
names and/or products are for identification purposes and are the
property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained
herein, this news release may contain forward-looking statements on
such matters as strategic direction, anticipated return on
investment, business prospects, the development and capabilities of
the Cicero product group, new products and similar matters. Actual
results may differ materially from the anticipated results or other
expectations expressed in this release of a variety of factors,
including risks that customers may not adopt the Cicero technology,
which Cicero Inc. may not successfully execute its new strategic
initiative and other risks and uncertainties that could cause
actual results to differ materially from such statements. For a
description of other factors that could cause such a difference,
please see Cicero Inc.'s filings with the Securities and Exchange
Commission.
Contact: Keith Anderson Email Contact 919-380-5092
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