JAKARTA, Indonesia,
Aug. 7, 2024 /PRNewswire/ --
Indosat Ooredoo Hutchison (Indosat or IOH) celebrates a
major milestone in its journey towards digital transformation with
the inauguration of its state-of-the-art Digital Intelligence
Operations Center (DIOC). This advanced facility represents a
significant leap forward in Indosat's commitment to leveraging
artificial intelligence (AI) to deliver exceptional service to more
than 100 million customers across Indonesia.
The DIOC was inaugurated by Vikram
Sinha, President Director and CEO of Indosat Ooredoo
Hutchison and board of management and commissioner, and
Simon Lin, President of Huawei
Asia-Pacific Region and board, underscoring the strategic
collaboration between the two companies. The DIOC will serve as the
nerve center of Indosat's network operations, providing real-time
insights and proactive service management to ensure optimal network
performance and reliability. This innovative center merges the
traditional Network Operations Center (NOC) and Service Operations
Center (SOC), marking a new era of intelligent network and service
management, propelling Indonesia's
digital future.
Vikram Sinha, President
Director and CEO of Indosat Ooredoo Hutchison, said, "Today
marks a new chapter in Indosat Ooredoo Hutchison's story as we
inaugurate our Digital Intelligence Operations Center. This
facility embodies our ambition of becoming an Intelligence Native
Telco, where cutting-edge technology and innovative solutions are
at the core of our operations. With the DIOC, we are not just
improving network performance; we are redefining the way we serve
our customers. By integrating advanced technologies and fostering
talent, we are setting new benchmarks in network performance and
customer satisfaction. This collaboration is pivotal in realizing
our mission to connect and empower every Indonesian through digital
connectivity."
Furthermore, the DIOC has new advanced functionalities such as
Real-time Network Insights, enabling Indosat to shift from
reactive problem-solving to proactive service management,
leveraging real-time data to optimize network performance and
reliability. The DIOC also provides comprehensive End-to-End
Service Management of all services, including performance,
application experience, and quality which empowers Indosat to
swiftly resolve customer issues and enhance satisfaction. In the
end, the ability of DIOC to integrate data analysis and
cutting-edge technologies can fuel continuous Data-Driven
Innovation, which enables Indosat to develop new
customer-centric products and services, leading the way in digital
service advancements.
The inauguration also highlights the deepening partnership
between Indosat and Huawei. Together, both companies aim to enhance
network infrastructure, accelerate digital transformation, and
cultivate top-tier talent to drive Indonesia's digital future. Huawei's advanced
ICT solutions and technology leadership will help Indosat build a
future-oriented, automated, and intelligent network, ensuring
flexibility to adapt to customers' dynamic digital needs.
Reflecting on this collaboration, Simon Lin, President of Huawei Asia-Pacific
Region said, "The unveiling of IOH's Digital Intelligence
Operations Center represents a ground-breaking achievement, marking
a new era of co-building the innovation hub and embracing
intelligent network. This collaboration is built upon our long-term
strategic partnership with Indosat, and serves as a testament to
our shared commitment to continuously providing exceptional network
experience. As a technology innovator, industry pioneer, and local
contributor rooted in this region, Huawei is committed to
leveraging our innovative solutions to help our customers maintain
sustainable business success and competitiveness. Together, we are
shaping a more digital, connected, and intelligent future for
Indonesia."
Indosat has made significant strides in its digital
transformation journey and achieved significant results. In
collaboration with Huawei through the managed services and
operations center, Indosat completed experience-centric network
consolidation and significantly improved network quality and user
experience. Independent third-party testing has shown Indosat's
substantial improvements across rural, urban, and suburban areas,
where the download speed in has improved significantly year-on-year
(YoY), increasing 44.1% YoY in rural areas, 43.5% YoY in urban
areas, and 43.9% YoY in suburban areas, contributing to higher
customer satisfaction and network performance. Indosat's population
coverage also increased, by 12.7 million people.
The implementation of network transformation strategies and the
adoption of cutting-edge technologies that coupled by strong
collaboration with global partners are critical to provide
marvelous experience to customers. Indosat and Huawei have embarked
on collaboration journey to deepen cooperation, focusing on network
infrastructure, network operations, and talent cultivation. Indosat
also establish an open and collaborative environment by working
closely with international organizations such as TM Forum to
nurture innovation and explore new use cases with other global
industry leaders.
"As Indosat continues to deploy innovative technologies like
digital twin networks, AI/ML, and automation, we remain committed
to catalyzing Indonesia's digital
future. By leveraging our extensive network reach and
next-generation technology adoption, Indosat aims to connect
individuals, businesses, and everything in between, unlocking
Indonesia's full digital
potential," Vikram concluded.
About Indosat Ooredoo Hutchison
Indosat Ooredoo Hutchison (Indosat, IDX: ISAT) has the vision to
become the most preferred digital telecommunications company in
Indonesia. Together with its
subsidiaries and affiliates, Indosat provides cellular services,
ICT solutions, data centers, Fiber to the Home (FTTH), electronic
payment services, financial services, and other digital services.
Indosat has a larger purpose of empowering Indonesia, and with the spirit of Gotong
Royong, Indosat wants to be the main collaborator in realizing it
and creating meaningful change.
Disclaimer
This document may contain financial information and the
results of certain operational activities, and may contain a number
of projections, plans, strategies, and objectives of Indosat
Ooredoo Hutchison, which are not statements of historical fact
which will be treated as forward-looking statements in accordance
with applicable law. Forward-looking statements are subject to
risks and uncertainties that could result in actual events and
future achievements of Indosat Ooredoo Hutchison different from
those expected or indicated by the statements. No warranty can be
given as to the results expected by Indosat Ooredoo Hutchison, or
indicated by such statements, to be achieved.
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