SAN ANTONIO, March 28, 2024 /PRNewswire/ -- For the 15th
consecutive year, Frost Bank received the highest ranking for
banking customer satisfaction in Texas, according to the J.D. Power 2024 U.S.
Retail Banking Satisfaction StudySM. The study ranked
banks doing business in Texas,
including regional and large banks.
With an overall satisfaction index score of 753 – 99 points
higher than the Texas region
average – Frost ranked highest in customer satisfaction among all
retail banks in Texas. In addition
to the top overall ranking, Frost ranked No. 1 in all seven
dimensions in the study: trust, people, account offerings, allowing
customers to bank how and when they want, saving time and money,
resolving problems or complaints, and digital channels.
"We're pleased once again to share the news of this ranking with
our communities," said Frost Chairman and CEO Phil Green. "I'm truly proud of our employees,
who demonstrate every day that we really do mean it when we say we
make people's lives better."
For the past 15 years, J.D. Power has considered Texas a separate region among the areas it
surveys nationwide, and Frost has topped the Texas list in all 15 years. The customer
satisfaction study is the longest-running and most in-depth survey
of the retail banking industry, with more than 100,000 customers
covering various aspects of their banking experience. The J.D.
Power study is the leading survey of consumer banking satisfaction
in the United States.
About Frost:
Frost is the banking, investments and
insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a
financial holding company with $52.9
billion in assets at Dec. 31,
2022. One of the 50 largest U.S. banks by asset size, Frost
provides a full range of banking, investments and insurance
services to businesses and individuals in the Austin, Corpus
Christi, Dallas,
Fort Worth, Houston, Permian Basin, Rio Grande Valley and
San Antonio regions. Founded in
1868, Frost has helped Texans with their financial needs during
three centuries. For more information, visit
www.frostbank.com.
For more information:
Bill Day
210-220-5427 office
210-288-5498 mobile
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SOURCE Frost Bank