– State-of-the-art software extends automation
across revenue centers and ensures collaborative data sharing and
operational insights to enhance staff satisfaction and efficiency
levels and elevate guest experiences –
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of
hospitality software solutions and services, today announced that
Kiva Dunes, a highly acclaimed U.S. golf and coastal resort that
also manages memberships and residences, has implemented 13
software solutions from Agilysys.
Kiva Dunes selected multiple solutions in the Agilysys
Hospitality and Leisure Ecosystem to elevate automation and
collaboration across the resort’s operations and staff – including
membership and residence management teams – to enhance guest
experiences, free more time for staff to engage with guests and
members, and identify revenue opportunities and cost efficiencies.
Agilysys worked with Kiva Dunes to implement 13 solutions
simultaneously across the property so that they work together to
share data, simplify property-wide transactions and deliver new
insights to improve operating productivity and personalize guest
experiences.
The resort features more than 3,000 feet of private beachfront,
a tennis facility, a membership beach club, an award-winning golf
course, and accommodations that include condominiums, vacation
homes and holiday rentals. The property had been using software
systems from multiple different vendors before choosing to replace
all of them with modern cloud-native Agilysys software solutions
designed to work seamlessly together while also delivering
best-in-class performance for each function.
The solutions previously in place did not easily share guest
data nor transaction visibility and did not enable coordinated
processes across the property, which led to frustrations for staff
and guests.
Katie Avant, Director of Marketing for Kiva Dunes, explained the
factors that led to replacing the property’s existing software
solutions. “Our team would do a terrific job consistently going the
extra mile to provide exceptional experiences throughout a guest’s
stay, only for guests to have a complicated check-out experience
when departing,” Ms. Avant explained.
“Data was not consistent nor accurate across the resort. When we
raised issues with the different software vendors in place, they
often blamed each other, which would result in us being asked to
pay for additional software programming costs,” Ms. Avant
continued. “In addition, training on multiple systems was expensive
and time-consuming given our percentage of seasonal staff.”
Ms. Avant noted that recommendations from others contributed to
Kiva Dunes’ confidence in selecting Agilysys. “We researched
alternatives online and spoke to several industry peers who all
wholeheartedly endorsed Agilysys software technology,” Ms. Avant
said. “We didn’t realize it was possible for software to achieve
such simplicity and elegance across a resort as complex as Kiva
Dunes. We feel we have now found the perfect technology partner,
and we are excited to experience the positive impact these
solutions, working together, will have on our guests, employees and
overall business,” she added.
Jeba Kingsley, Senior Vice President of Professional Services
for Agilysys, said, “Like many properties, Kiva Dunes was using
legacy technology that did not support the leadership team’s goals
for optimizing revenue per guest, automating administrative tasks
to free staff member time to interact with guests, and perfecting
guest experiences end-to-end throughout every stay,” Mr. Kingsley
said.
“Despite the team’s commitment, delivering exceptional guest
experiences was undermined by systems not working together
seamlessly, which led to delays in service, lost opportunities to
delight guests and staff frustrations across the property,” Mr.
Kingsley continued. “With an integrated, modern ecosystem of
Agilysys solutions now in place, Kiva Dunes is well-equipped to
achieve its goals today and in the future as the property evolves,”
he concluded.
In addition to solutions for PMS, POS and Golf, Kiva Dunes
implemented software that enhances payment efficiency and security;
enables mobile transactions and information access; improves
booking and check-in/check-out experiences; reserves dining and
leisure activities; automates service requests; and simplifies
retail and gift card purchases. The resort also has streamlined
internal operations across its sales, marketing and catering
departments and has eliminated repetitive administrative tasks so
staff members can focus on delighting guests, confident that
operations and service levels will remain consistent and
efficient.
Another factor driving Kiva Dunes’ decision to choose software
solutions across Agilysys’ ecosystem was the unique ability to
complement PMS, POS and other hospitality software with easily
integrated Membership and Residence Management software. Agilysys
Membership enables Kiva Dunes to easily define and manage
membership tiers, privileges and transaction flows and to provide
members with a branded online self-service portal. Without staff
assistance, members can use the portal to create individual and
family accounts, manage profiles and preferences, add guests,
manage dependent cards and spending limits, check balances, utilize
privileges, view and register for events, book reservations and tee
times and redeem loyalty points.
Agilysys Residence Management enables Kiva Dunes and its
property owners to manage condo, villa and home rentals online,
including residence availability and profitability analysis,
bookings, statements, expenses and payments, with this information
accessible in the PMS. The software also manages revenue
allocations and splits among individual owners, the association and
the property, and significantly reduces the time it takes the
accounting staff to calculate, distribute and report revenues and
expenses to owners.
About Agilysys
Agilysys exclusively delivers state-of-the-art software
solutions and services that help organizations achieve High Return
Hospitality™ by maximizing Return on Experience (ROE) through
interactions that make ‘personal’ profitable. Customers around the
world use Agilysys Property Management Systems (PMS), Point-of-Sale
(POS) solutions, Food & Beverage Inventory and Procurement
(I&P) systems and accompanying hospitality ecosystem solutions
to delight guests consistently, retain staff and grow margins. The
Agilysys 100% hospitality customer base includes branded and
independent hotels; multi-amenity resorts; casinos; property, hotel
and resort management companies; cruise lines; corporate dining
providers; higher education campus dining providers; food service
management companies; hospitals; lifestyle communities; senior
living facilities; stadiums; and theme parks. www.agilysys.com
For more information about Kiva Dunes, visit:
www.kivadunes.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20250121216543/en/
Media Contacts: Americas: Jen Reeves, 770-810-6007
jennifer.reeves@agilysys.com Rest of World: Alan Edwards +44
7795226163 alan.edwards@agilysys.com or Champion Communications +44
207 030 3818 agilysys@championcomms.com Investor Contact:
Jessica Hennessy, Agilysys, Inc., 770-810-6116
jessica.hennessy@agilysys.com or investorrelations@agilysys.com
Agilysys (NASDAQ:AGYS)
Gráfica de Acción Histórica
De Dic 2024 a Ene 2025
Agilysys (NASDAQ:AGYS)
Gráfica de Acción Histórica
De Ene 2024 a Ene 2025
